Ways to access

You can access your account through either an app or webapp.  With functions and features identical in both applications.

An app is a specially designed piece of software, downloadable onto your mobile phone to make repeat access easier and quicker.  The Valda Energy app can be found on the Apple App Store.  This option is best for customers who like to access and manage their customer portal via their mobile phone or tablet - plus find it easier not to enter a URL each time they wish to manage their account.

Apple App Store download Google Play download

 

A webapp is like an website, but with added functionality.  Our webapp can be accessed by entering a URL into a web browser.  This option is best for customers who like to access and manage their customer portal via their laptop or desktop.  But, you can still access the webapp though your mobile phone or tablet if you wish, and by saving the page as a "favourite" or by pinning it to the homes creen of your mobile, you can speed up access for repeat visits.

Webapp access
Ways to access

Accessing your account for the first time

When you first arrive at the webapp, or have just downloaded the Valda Energy app, you will be presented with the screen displayed. Please enter the email address linked to your SmartChoice account, plus your Customer Account ID and press "Continue". 

Note: You can find your Customer Account ID on any emails that we send you.

Next you will be sent an SMS to the mobile phone linked to your account, containing a unique code.  Please enter this unique code.  If successful, you will be asked to set up a secure password for your account.  Once you've created a password, you will now have access to your account.

For all future access to your customer account, you will only be asked for your email address and password.

The app and webapp has a selection of FAQs to help you navigate your account, but if you need any further assistance, please contact us using one of the channels below.

Accessing your account for the first time

Need any help?

If you need any assistance accessing your account, please contact us through one of the channels below.
Customer Services

Customer Services
0330 390 4510

8am-6pm, Monday to Friday.

LiveChat

Website LiveChat
Chat to us

8am-6pm, Monday to Friday.

Email

Email
Contact us

We will respond in 48 hours.