What is the Customer Portal?

If you are a Smartchoice customer, our Valda Energy Customer Portal will allow you to make payments, view usage and monitor your account balance, on a desktop, mobile phone or tablet. This means you can always access your customer account at a time that suits you, whether in the office or on the move.

You can download the portal as an app from an Appstore on Apple and Google Play, or access by your computer or laptop using the URL app.valdaenergy.com

To see whether your browser is compatible with our webapp, please view our FAQ here

Valda Energy app and webapp on multiple devices

Great Customer Portal benefits 

With our portal, you can get a number of great benefits, including:

  • Easy to use account management tools, showing an estimate of how many days of energy credit you have left.
  • Links up to your smart meter, making monitoring energy usage and reducing consumption even simpler.
  • Flexible payment options by credit card, debit card, Direct Debit, standing order, or Bacs.
  • Everything you need to manage your business’ energy is in one place and can be accessed 24/7.
  • Helps you stay in control of your energy payments, whether you want to automate payments so that your account doesn’t dip too low, or manage this yourself with our tailored notifications – the choice is yours.


Two women using mobile phone for valda energy app

By using smart meter technology and your choice of how to pay - we're putting you in control of your energy.

Logging in for the first time

  1. After downloading the app or visiting the webapp URL, you will be presented with a log in screen. Click "First time log in - create an account" at the bottom of the page.
  2. Enter the email address linked to your account and your account number, click "continue".
  3. You will then be prompted to enter a unique verification code, which will be sent to you via the mobile phone linked to your account. Enter the unique verficiation code.
  4. Next, you will be prompted to set up a password, and for app users a 6-digit pin code too, to speed up future log ins. 
  5. For all future log ins, you simply need to enter your email address along with your password, pin code, face ID, or fingerprint (dependent on phone settings). If you are accessing your account from a new device, you will be sent the unique verification code again to ensure your account is secure.

Contact us if you need assistance
Valda Energy log in screen on laptop webapp

Simple energy management 

After you log in, you will be taken straight to the portal homepage.

Here, you are presented with your account balance and an estimate of how many days of energy you have left. This works in a traffic-light colour system, progressing from green, to amber, to red, to indicate how much credit is left.  

You are also able to see how much you have paid each month in an easy to view graph.

At the bottom of the screen, there are some quick link icons - Usage, Payments, and Account, to allow easy naviagation to key areas.

Valda Energy app homepage on mobile phone

Navigating the portal

If you are on a mobile, to navigate the portal, click on the menu icon in the top left corner of your screen and the navigation bar will be revealed, as shown here.

If you are on a tablet or using the webapp on a desktop, the menu will be permanently displayed on the left hand side of your screen.

You can then click on the relevant page that you would like to visit. 

Valda Energy app navigation menu on mobile phone

Save energy by monitoring consumption 

Smart meters give your business the data it needs to make informed decisions to cut your business' energy consumption and save money, but using our energy app makes this even simpler. 

You can click on the 'usage' button on the navigation menu, and it will show you an easy-to-understand graph displaying the energy you have used. This will be shown as a solid line if you have a smart meter (i.e. your accurate usage), or as a dotted line if you do not yet have a smart meter (i.e. your estimated usage). 

Just above the graph, you can toggle between month and meter point to get a better understanding of your energy usage pattern.  

And just under the graph, you are able to view a description of what meter point each line represents with icons to show if this is electricity or gas.

If you do not yet have a smart meter, please contact us and we can arrange to install one for you at no extra cost. 

Valda Energy Customer Portal Usage Charts

Viewing invoices

You can view your invoices by clicking on the 'Invoices" button on the navigation menu.

Here, you will be shown a reminder of your balance, when your next payment is and a summary of your previous payments.

By clicking on "view" you can see a slightly more detailed view of the particular invoice.

You can click on the green "download" button to view the invoice as a PDF. This will be the most detailed view.  Your first invoice will be generated 30 days after your site has gone live; then every 30 days thereafter. 

More help with invoices
Valda Energy invoices pages on tablet and mobile phone

Changing how you pay

Having an active payment method ensures future payments are made automatically - meaning bills are never forgotten and can save you time.

You can set up either Direct Debit or bank card payments on the Customer Portal - both allow payments to be collected automatically, meaning you don't have to do anything when a bill is due, giving you peace of mind. You can add Direct Debit or a bank card as your prefered way to pay via the "make a payment" button found within the navigation menu.

Setting up Direct Debit: At the bottom of the 'Make a Payment' page click on 'Set up Direct Debit Payments' then follow the instructions.

Setting up Bank Card payments : At the top of the page, click on the drop down menu and select 'Use New Card', then select an amount to pay.  Next click 'Make a Payment' where you will be taken to our secure payments page.  When you enter your bank card details via our online plaforms you are giving us permission to collect future payments through continous payment authority ("CPA") via the same card.

Contact us if you need assistance
Valda Energy app payments on laptop webapp

Need any help?

If you need any assistance accessing your account, please contact us through one of the channels below.
Valda Energy Customer Services

Customer Services
0330 390 4510

09:00 - 17:00, Monday to Friday.

Valda Energy Livechat

Website Live Chat
Chat to us

09:00 - 17:00, Monday to Friday.

Valda Energy Email

Contact us

We will respond in 48 hours.