Need any help?

Need help understanding where and how to access your customer account?  Please read the below as a guide:

  • If you are an existing customer, who joined us from 1 August 2020 onwards, please access your account here
  • If you are an existing customer, who joined us before 1 August 2020, please access your account here
  • If you have moved into premises that are supplied by us and have been given an Account Number, please access your account here

Contact us

If you need any assistance setting up a log in or help in accessing your account, please contact us through one of the channels below and we'll be happy to help you.
Customer Services

Customer Services
0330 390 4510

8am-6pm, Monday to Friday.

Website LiveChat

Website Live Chat
Chat to us

8am-6pm, Monday to Friday.

Guide

How to access your account
Click here

A guide on how to use.