Book a Smart Meter install

Installation usually takes no more than an hour, with the power or gas being turned off for only approximately 30 minutes. Standard installations are between 8am-6pm, out of hours installations can be made with prior arrangement, but an additional charge may apply.  Installations are free of charge for all our customers.

How to book your installation:

1. Using the form below, please give us three dates you are available to have your Smart Meter installed.  Please select dates at least 3 weeks from today and onwards (excluding weekends and Bank Holidays).
2. Within 48hours we will confirm which date we have successfully booked your installation appointment for.


Smart Meter booking form
If you have any questions, please contact our Customer Services team on 0330 390 4510, 8am-6pm, Monday to Friday. Or, for more ways to contact us, please view here.   If you would like more information about Smart Meters please read here, or our FAQ section