If you’re a micro business or a small business and feel that we have not resolved your complaint, the Energy Ombudsman may be able to help. They are an independent service and completely free to use. They are impartial and base their decisions only on the information that they receive.
If more than 8 weeks has passed since you submitted your complaint and we still have not resolved it, you will receive a 'deadlock' letter detailing our final decision. You have 12 months from receiving this letter to refer to your complaint to the Energy Ombudsman.
Contact details for the Energy Ombudsman:
Phone: 0330 440 1624, Monday to Friday, 08:00-20:00 and Saturday 09:00-13:00.
Email: enquiry@energyombudsman.org.
Website: https://www.energyombudsman.org/how-we-can-help
Post: Energy Ombudsman, P.O. Box 966, Warrington WA4 9DF.