Terms & Conditions

SME Supply Terms and Conditions

These terms and conditions apply if you are a micro business consumer and you have agreed a contract with us for the supply of electricity and/or gas to premises on our SME product. Your welcome pack will indicate which product you are on.

SME Supply Terms and Conditions for customers agreeing contracts on or after 5 May 2026.

Corporate Supply Terms and Conditions

These terms and conditions apply if you are not a micro business consumer and you have agreed a contract with us for the supply of electricity and/or gas to premises on our Corporate product. Your proposal will indicate which product you are on.

Corporate Supply Terms and Conditions for customers agreeing contracts on or after 6 May 2026.

Additional Supply Terms and Conditions

These terms and conditions supplement our standard supply terms and conditions and where referenced in your contract or otherwise agreed with you.

Class A Exempt Supplies Terms and Conditions on or after 5 May 2026.

Legacy Supply Terms and Conditions

These terms and conditions apply if you have agreed a contract with us for the supply of electricity and/or gas to premises on one our previous products.

Valda SmartChoice Supply Terms and Conditions for customers agreeing contracts on or after 3 October 2024 but before 5 May 2026. 

Valda SmartChoice Supply Terms and Conditions for all customers (including customers who have agreed contracts subject to earlier versions) on and after 1 October 2022 but before 3 October 2024.

Valda SmartChoice Supply Terms and Conditions for customers agreeing contracts on or after 18 July 2022 (replaced on 1 October 2022).

Valda SmartChoice Supply Terms and Conditions for customers agreeing contracts on or after 7 February 2022 but before 18 July 2022 (replaced on 1 October 2022).

Valda SmartChoice Supply Terms and Conditions for customers agreeing contracts on or after 28 May 2021 but before 7 February 2022 (replaced on 1 October 2022).

Valda SmartChoice Supply Terms and Conditions for customers agreeing contracts on or after 3 August 2020 but before 28 May 2021 (replaced on 1 October 2022).

Supply Terms and Conditions for customers agreeing contracts on or after 17 September 2019 but before 3 August 2020 (replaced on 1 October 2022). 

Deemed Supply Terms and Conditions

These terms and conditions apply to you if you are the owner or occupier of a property to which we supply energy and you have not agreed a formal contract with us for that supply.

Deemed Supply Terms and Conditions for all customers receiving deemed supplies on and from 22 January 2021.

Deemed Supply Terms and Conditions for all customers receiving deemed supplies on and from 23 October 2019.

Power Purchase Terms and Conditions

These terms and conditions apply to you if you have agreed a contract with us for the purchase of electricity and other benefits from you.

Power Purchase Terms and Conditions for contracts agreed on or after 2 November 2022.

Power Purchase Terms and Conditions for contracts agreed on or after 16 October 2020 but before 2 November 2022.

Power Purchase Terms and Conditions for contracts agreed on or after 23 February 2020 but before 16 October 2020.

Feed-in Tariff Terms and Conditions

These terms and conditions apply to you if you have agreed a contract with us for payments under the feed-in tariff scheme.

Feed-in Tariff Terms and Conditions for all arrangements agreed on or after 1 April 2020.

Valda Energy App Terms and Conditions

These terms and conditions apply to you if you download or use our customer portal (including the mobile app and desktop portal).

Customer Portal Terms and Conditions on and after 3 August 2020.