What browsers are supported by the Valda Energy Customer Portal?

Why are some browsers not supported?

Older browsers eventually stop receiving updates and may no longer support modern web standards. This can lead to display issues or reduced functionality within the Customer Portal.

Does the Customer Portal support Internet Explorer?

No, Internet Explorer (IE11) is not supported.

As it is no longer maintained and does not support modern technology, Microsoft recommends using Microsoft Edge instead. The Customer Portal is fully compatible with Edge, offering a more secure and reliable experience.

How can I check if my browser will work?

If you’re unsure which browser you’re using, you can check this online.

If your browser is on the supported list above, it should work with the Customer Portal. However, we recommend using the latest version, as the Portal is optimised for the two most recent browser versions.

If you are experiencing issues, try updating your browser to the latest version.

Are mobile browsers supported?

Yes, the Customer Portal supports the latest versions of:

• Chrome on Android devices
• Safari on iOS devices 

For more guidance, please visit our page on accessing the Customer Portal for the first time.  

If you’re experiencing problems or have any questions, please call our friendly team on 0330 390 4510 and they will be happy to help.