Energy theft is a serious and dangerous crime that puts people and property at risk. It can lead to higher costs for everyone and even cause harm to homes, businesses and communities. This guide explains how to identify signs of energy theft and report them safely, helping protect lives and ensure fairness for all.
One of the main types of energy theft is meter cheating. This means tampering with an energy meter so it doesn’t record usage, or bypassing it completely. It’s illegal and can lead to heavy fines or even prison. Interfering with gas or electricity is extremely dangerous and poses a serious risk of explosion or fire.
Below are some signs that a meter has been tampered with:
Meter connected in reverse
The meter is installed backwards, making the display unreadable, or the pipes are connected incorrectly
Smell of gas
A noticeable smell of gas near the meter, which could indicate tampering or a dangerous leak.
Extra piping
Rubber tubing or additional metal pipes are attached to or replacing parts of the meter.
Meter display missing or static
The dial or counter is missing, or there's a hole exposing internal parts. The reading doesn't increase with gas use, or the screen remains blank even when the button is pressed. In some cases, the meter shows no credit, yet gas is still being supplied.
Damaged or melted meter
The meter casing, screws, or cables may be broken, missing, melted, or burnt. In some cases, cables might have been disconnected.
Extra wires
Look for bare cables or wires that are twisted together or connected in an unusual way.
Meter reading not advancing
The meter reading doesn’t increase when electricity is being used, or the screen is blank. Another warning sign is when the meter shows credit has run out, but electricity is still available.
Burning smell
A smell of burning, smoke, or even sparks near the meter is a serious danger sign.
To find out more, visit the Stay Energy Safe website for videos and photos that show examples of tempered meters.
If you suspect energy theft at a premises, please report it anonymously using one of the below methods:
1. Webform
Please provide as much detail as you can when completing the form as this helps us understand the situation clearly and respond appropriately.
The webform is completely anonymous. No personal details will be collected, and responses cannot be traced back to you.
2. Crimestoppers
They are an independent charity that gives you the power to speak up to stop crime, with 100% anonymity.
You can contact them by phone: 0800 555 111 and online available 24/7, 365 days a year.
3. Regulatory Compliance
Energy suppliers have a legal obligation to thoroughly investigate suspected cases of energy theft. While we aim to identify and support customers who may be experiencing difficulties during these investigations, it’s important to remember that energy theft is both extremely dangerous and a criminal offense. You can find out more by viewing our Theft Charter here.
Should you have any questions regarding energy theft, please email us at reportingtheft@valdaenergy.com. *Please note that this will NOT be anonymous.
