Last updated: 29/09/2019


What's in these terms?

These terms tell you the rules for using our website at (our site).

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

Who we are and how to contact us

Our site is operated by Valda Energy Limited (we, us or our). We are registered in England and Wales under company number 11212563 and have our registered office at Unit 11, Talisman Business Centre, Talisman Road, Bicester, OX26 6HR, and our VAT number is GB 322 8693 89.

We are licensed and regulated by in Great Britain by the Gas and Electricity Markets Authority and the Office of Gas and Electricity Markets.

Please view our contact details.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • our website privacy notice, which sets out how we may use your personal information;
  • our cookie policy, which sets out information about the cookies on our site; and
  • if you enter into, or are deemed to have entered into, a contract with us for the supply of electricity and/or gas, our terms and conditions of supply.

You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time. We will try to give you reasonable notice of any major changes, where you have registered to use part of our site (for example, our customer or broker portals).

We may suspend or withdraw our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal where you have registered to use part of our site (for example, our customer or broker portals).

Our site is only for users in Great Britain

We are licensed to supply electricity and gas in Great Britain and market our products and services to business customers. Our site is therefore directed to businesses in Great Britain. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You may need to register to access some services

In order to use some services made available on or through our site (for example, our customer and broker portals) you will need to register as a user and create an account. By registering or creating an account, you agree to provide accurate and complete information and to inform us of any changes to that information from time to time.

By registering or creating an account to use any such service, you agree that you will only use your legal name. You must not impersonate any person, use a false name or use a pseudonym.

Each registration is for a single user only, unless otherwise expressly stated on the registration page.

You are responsible for keeping your account login details and password confidential. You must not disclose this information to any third party. You also agree to accept responsibility for all activities that occur using your account or password and the results of such use. If you know or suspect that anyone other than you knows your login details or password, or if you believe that there has been unauthorised use of this information, you must promptly notify us at

We have the right to disable your account at any time if and for any reason, without notice.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by national and international laws around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on or otherwise made available through our site. If you have registered to use our broker portal, content made available through that portal may be shared with those of your clients to which it relates.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes (unless expressly stated otherwise above) without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Information on this site is not intended to be advice

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those websites or resources.

User-generated content is not approved by us

Our site may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about content uploaded by other users please contact us.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, you must ensure that it is accurate (where it states a fact), it is genuinely held (where it states an opinion), it complies with all applicable laws and you have all necessary permissions to upload such content (including personal information). You must not upload the personal information of any individual to our site unless you are legally permitted to do so.

You warrant that any such contribution does comply with these standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy.

We have the right to remove any content you upload to or post on our site at any time and for any reason, without notice to you. You are solely responsible for securing and backing up your content.

We do not store terrorist content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully-sublicensable, transferable licence to host, store, use, reproduce, distribute, prepare derivative works of, display and perform that content. The rights you grant to us are for the limited purposes of operating, promoting and improving our services and to develop new ones.

The rights continue even if you stop using our site (for example, you cancel your account to access our customer or broker portals). Some services made available on or through our site may offer you ways to access and remove content that has been provided to that service.

If you are not in a position to grant these rights to use your content, you must not upload or post that content to our site.

How we may use your personal information

We will only use your personal information as set out in our privacy notice.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

To the fullest extent permitted by law:

  • we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it; and
  • we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, our site; or (b) use of or reliance on any content displayed on our site. In particular, we will not be liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage.

Different limitations and exclusions will apply to liability arising as a result of the supply of electricity and/or gas or any other services to you, which will be set out in our relevant terms and conditions.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in these terms.

If you wish to link to or make any use of content on our site other than that set out above, please contact us at

Which country’s laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Our trade marks are registered

“VALDA ENERGY” is a UK registered trade mark of Valda Energy Group Limited. You are not permitted to use this mark without our approval, unless it forms part of material you are using as permitted under these terms.