Get in Touch

UK-based call centre. Contact us by phone or Live Chat.

How can we help?

        Please note that our busiest times are between 12:00 - 14:00. You may find our Live Chat function to be quicker.
Our offices will be closed on Monday 29 May. We will be open as usual on Tuesday 30 May.


Get a quote phone number

Get a Quote
0330 124 2023

09:00-17:30, Monday to Friday.



Customer Services
0330 390 4510

08:00-18:00, Monday to Friday.



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Media Enquiries
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Contact Us

Contact Request Form
Click here

Please fill out the form



Manage Moving Premises
Click here

Please fill out the form



Website LiveChat

Website Live Chat
Chat to us

08:00-18:00, Monday to Friday.



Moving Premises
01869 717 156

08:00-18:00, Monday to Friday.



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Meter install appointment feedback
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Don't forget to use telephone Callback

Callback means you don't need to stay on the phone whilst waiting for a member of our team to become available.  After dialling in, simply select callback when given the option, then hang up.  You won't lose your place in the queue and when your number moves to the front, we'll call you.

Need more help?

Book smart meter install

Book smart meter install
Book here

Meter read

Submit a meter read via the Customer Portal

Click here

For a guide, click here

Make a payment

Make a payment 
Click here

What can we offer you?

Emergency help

Smell gas or suspect a leak?

Call the National Gas Emergency Helpline on 0800 111 999.

Experiencing a power cut?

Call 105 (free) to get help and advice from your local network operator.

Valda HQ


Unit 11, Talisman Business Centre, Talisman Road, Bicester, OX26 6HR

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