I can't download the Customer Portal. How can I access my account?

If you’re unable to download the Valda Energy Customer Portal mobile app, you can still access your account through the web version.

Simply enter the Customer Portal URL into your web browser to log in. This works on laptops, desktops, as well as mobile phones and tablets, making it a flexible option if you prefer not to use the app.

If you experience any issues viewing the Portal online, please see our browser compatibility guide.

For step by step instructions on accessing your account for the first time, click here. 

If you’re still having trouble, our team is here to help. Call us on 0330 390 4510, and we’ll be happy to assist you.