When should I receive my welcome pack?

After your first payment is made and confirmed, you will automatically receive your Welcome Pack from us via email.

In your welcome pack, you will receive:

• Information on how to access and use the Valda Energy Customer Portal.
• Your contract details.
• Billing information.
• Terms and conditions.

If you do not receive our welcome email, please contact our team on 0330 390 4510, 08:00-18:00, Monday to Friday, and we will be happy to help.