After your first payment is made and confirmed, you will automatically receive a welcome pack from us via email.
In your welcome pack, you will receive:
- Information on how to access and use the Valda Energy app
- Your contract details
- Billing information
- Terms & Conditions
If you do not receive our welcome email, please contact our team on 0330 390 4510, 8am-6pm, Monday to Friday, and we will be happy to help.