When should I receive my Valda Energy welcome pack?

After your first payment is made and confirmed, you will automatically receive your Welcome Pack from us via email.

In your welcome pack, you will receive:

Information on how to access and use the Valda Energy Customer Portal.
Your contract details.
Billing information.
Terms and conditions.

If you do not receive our welcome email, please contact our team on 0330 390 4510, 09:00-17:00, Monday to Friday, and we will be happy to help.

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