When should I receive my welcome pack?

After your first payment is made and confirmed, you will automatically receive a welcome pack from us via email.

In your welcome pack, you will receive:

Information on how to access and use the Valda Energy app
Your contract details
Billing information
Terms & Conditions

If you do not receive our welcome email, please contact our team on 0330 390 4510, 8am-6pm, Monday to Friday, and we will be happy to help.

Other articles

What should I do if I smell gas?

Read our FAQ to find out what to do if you smell gas. To report a gas emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency number.

Find out more

What happens if there is a power cut in my area?

Read our FAQ to find out what to do if there has been an electrical power cut in your area, or if you may have a fault with your fuses, trip switches, internal wiring or an appliance fault.

Find out more

How do I switch to Valda Energy?

Switching to us is simple and hassle-free. You can simply call us or get a quote on our website in under 60 seconds.

Find out more

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