When should I receive my welcome pack?

After your first payment is made and confirmed, you will automatically receive your Welcome Pack from us via email.

In your welcome pack, you will receive:

  • Information on how to access and use the Valda Energy Customer Portal.
  • Your contract details.
  • Billing information.
  • Terms and conditions.


If you do not receive our welcome email, please contact our team on 0330 390 4510, 09:00-17:00, Monday to Friday, and we will be happy to help.

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