When should I receive my welcome pack?

After your first payment is made and confirmed, you will automatically receive a welcome pack from us via email.

In your welcome pack, you will receive:

  • Information on how to access and use the Valda Energy app
  • Your contract details
  • Billing information
  • Terms & Conditions


If you do not receive our welcome email, please contact our team on 0330 390 4510, 8am-6pm, Monday to Friday, and we will be happy to help.

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