Please check out the below FAQs on possible smart meter issues.
A smart meter automatically sends your meter readings directly to us so you can be more certain that your bills are accurate. However, if you have any concerns about your billing or the smart meter is showing an error message, please contact us and we will be happy to resolve your issue.
If your smart monitor display stops working, it won’t affect your smart meter or energy supply, so you won’t lose your data or go off supply. #
If the smart monitor screen has gone blank, and it is not plugged in, it could be that the smart monitor has run out of power. Simply plug it in to recharge and then press the on button to restart it.
If recharging does not fix the problem, please contact us and we will be happy to help.
If your smart monitor loses connection, it won’t affect your smart meter or energy supply, so you won’t lose your data or go off supply.
Smart meters need to be able to connect to a wireless network so that they can communicate with your in-home display and show you how much energy you are using. There are several quick checks that may help you resolve connectivity issues, including:
If the connectivity issue remains, please contact our helpful team on 0330 390 4510, 8am-6pm, Monday to Friday and we will be happy to help.
If your issue is not listed and you think you have a faulty smart meter, please get in contact with a member of our team on 0330 390 4510, 8am-6pm, Monday to Friday, and we will be happy to help.
Switching to us is simple and hassle-free. You can simply call us or get a quote on our website in under 60 seconds.
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