How to submit meter reads using the Customer Portal

How do I know if my reading was successful?

• Once your reading has been successfully submitted, you will see a confirmation pop up
• If you want to submit another reading, select ‘OK’ and choose a different meter
• If your submission is unsuccessful, you will see a notification asking you to upload a photo of your meter. Our team will then review and update your account for you.

If you have a smart meter
There is no need to submit readings manually. Your smart meter automatically sends readings to us, so your bills are based on your actual usage.
You can also track your energy use in near real time through the Customer Portal, helping you stay in control of your usage and costs.