How to use the meter read function on the Customer Portal

Please use the guide below to help understand meter read function on the Valda Energy Customer Portal.


How do I submit a meter reading?

There is now a simpler way to submit your reads following the introduction of a dedicated meter read page on the Valda Customer Portal.

You can locate the meter read function by clicking on the "Submit Meter Read" option within the navigation menu on the Valda Customer Portal.

This new feature is accessed through the Valda Customer Portal.

If you haven’t created an account, then to learn how, please click here.

How do I submit readings for different meters?

Simply scroll to the top of the “Submit Meter Read” page and use the drop-down box to select which meter point you wish to submit a reading for.

How do I know if my submission has been successful?

Once your reading has successfully uploaded to your account you will receive a pop-up thanking you for your reading.

If you wish to submit another reading then simply click “Okay” and then click on “Submit Meter Read” again.

In the unlikely circumstances that you don’t receive a thank you message then please contact our Customer Services team for help.

How do I submit more than three readings?

To submit more than three readings, simply click “Need to submit more than 3 readings?” which is located just above “Read 1”.

You will then be prompted by a pop-up to contact our Customer Services team via phone or Live Chat to send in your readings.

What does the “Alert” pop-up mean?

In the unlikely event that the alert is prompted, then there is nothing to worry about, it just means our team needs to see a photo of the meter.

Please follow the on-screen instructions and upload a photo of your meter so that our Metering Team can validate the reading.

For any additonal support, then please contact our Customer Services Team.

Can I still submit reads on the Valda website?

All Valda SmartChoice customers should now submit their reads through the Customer Portal.

The Portal's meter read function makes it quicker and easier for you to upload your reads directly to your account.

If you are a Valda SmartChoice customer and haven’t created an account then please click here.

If you have any questions about the update, then our team is available to help you between 8am - 6pm, Monday to Friday:

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