What Happens When Your Fixed Term Pricing Period Ends?

1. What happens when my fixed‑term contract ends?

When your fixed‑term pricing period comes to an end, your current rates will change. You will be moved onto our out‑of‑contract rates. These rates can be higher than your fixed prices and may change depending on market conditions.

2. Will my energy supply stop when my contract ends?

No, your energy supply will continue as normal. The only change will be the rates you are charged if you haven’t selected a new pricing plan.

3. Will you notify me before my contract ends?

Yes, will issue reminders before your contract end date. We will contact you 60 days before your contract end date to provide information such as the rates you will be moving to. This gives you time to review your choices and secure a new contract that suits your business.

4. What are my options when my fixed term ends?

• Renew your contract with us

You can choose a new fixed term contract, between 12 - 48 months. Fixing your prices again protects you from future market increases and gives you cost certainty. To explore your renewal options with us, call our Renewals Team on 0330 124 2023 (Option 4) or visit our renewals page.

• Switch to another supplier

You are free to switch to another supplier if you wish. There are no exit fees once your fixed term period has ended.

• Do nothing

If you take no action, you’ll automatically move onto our out‑of‑contract rates. These will remain in place until you agree a new fixed term contract with us or another supplier.

5. What are out‑of‑contract rates?

These are rates applied when:

• Your fixed term pricing period has ended and you haven’t renewed.
• Your fixed term pricing period has ended and you haven’t switched to another supplier.

These rates are usually higher and may change with the market. They are designed to be temporary until you choose a new agreement.

6. How far in advance can I renew?

We will only renew customers up to 12 months in advance of their end date.

We typically advise customers to renew several months before their contract end date. Renewing early helps secure better rates and avoids last‑minute price fluctuations.

7. Will my Direct Debit or payment method change?

Your payment method will remain the same. If you agree a new contract, your new rates will automatically be applied to your existing payment setup.

8. What information will I receive when I am notified about my contract ending?

We’ll send you:

• Confirmation of your contract end date
• Your current contracted rates
• The rates you will be moving onto
• The date these rates will be effective from 

9. How do I renew my contract with Valda Energy?

You can renew by contacting our Renewals Team:

• Call 0330 124 2023 – Option 4 (Monday – Friday, 9:00 – 17:30)
• Emailing valdarenewals@valdaenergy.com
• Arranging a callback at a date and time that suits you
• By visiting our renewals page
  
  

10. What if I’m unsure what to do?

We’re here to help. If you’re not sure which option is best for your business, our team can explain the choices, current market conditions and pricing options to guide your decision.