What Happens When Your Fixed Term Period Ends?

1. What happens when my fixed‑term period ends?

When your fixed‑term period ends, your contract will continue on a new fixed price period, the duration of which is outlined in your terms and conitions and you are free to agree a new contract with us or change supplier at any point in this period. 

Your charges may change between each fixed price period, but we will tell you in advance if this is the case. 

2. What will my new charges be?

We will inform you in writing at least 60 days before your fixed term period ends what charges will apply during the new fixed price period.  

3. Will my energy supply stop when my fixed term period ends?

No, your energy supply will continue as normal.

4. Will you notify me before my fixed term period ends?

We wiill contact you 60 days before your fixed term period ends to provide information such as the rates you will be moving to. 

5. What are my options when my fixed term ends?

• Renew your contract with us

You can choose a new fixed term period, between 12 - 48 months. To explore your renewal options with us, call our Renewals Team on 0330 124 3193  or visit our renewals page.

• Switch to another supplier

You are free to switch to another supplier if you wish. There are no exit fees once your fixed term period has ended.

• Do nothing

If you take no action, your contract will continue under a fixed price period which will commence on the expiry of your fixed term period.  

Your charges for the supply of energy may change between each fixed price period, but we will tell you in advance if this is the case. 

6. How far in advance can I renew?

We will only renew customers up to 12 months in advance of their end date.

7. Will my Direct Debit or payment method change?

Your payment method will remain the same. If you agree a new contract, your new rates will automatically be applied to your existing payment setup.

8. What information will I receive when I am notified about my fixed price period ending?

We’ll send you:

• Confirmation of your end date
• Your current contracted rates
• The rates you will be moving onto
• The date these rates will be effective from 

9. How do I renew my contract with Valda Energy?

You can renew by contacting our Renewals Team:

• Call 0330 124 3193 – (Monday – Friday, 9:00 – 17:30)
• Emailing valdarenewals@valdaenergy.com
• Arranging a callback at a date and time that suits you
• By visiting our renewals page

10. What if I’m unsure what to do?

We’re here to help. If you’re not sure which option is best for your business, our team can explain the choices, and our pricing options to guide your decision.