The Valda Energy Customer Portal gives you full control of your energy account. You can manage everything in one place, whether you are using a computer, tablet or mobile device.
With the Customer Portal, you can:
How can I access the Customer Portal?
You can access the Customer Portal in two ways:
We use secure two step verification to protect your account, along with biometric login options on the mobile app for added security.
To check if your browser is supported, please see our browser compatibility FAQ.
Homepage
When you log in, your home screen provides a quick overview of your account, including:
You will also see a usage graph for your default meter, which can be viewed in either kWh or pounds.
From this page, you can quickly access key features, including usage, payments, accounts and meter readings.
Usage section
The Usage section provides a visual breakdown of your energy consumption by meter.
If you have a smart meter, you can:
You can switch between viewing usage in kWh or pounds using the toggle at the top of the graph.
First time access
When accessing the Customer Portal for the first time:
Tip: Your account ID can be found in any emails we have sent you.
Logging in
Desktop users
You will receive a one-time passcode by email. Enter this code to complete your login.
Mobile users
You can set up a 6-digit PIN or enable biometric login for quicker and secure access.
For future logins, you will need your email, password, and either your PIN or biometric authentication.
The Customer Portal has a selection of FAQs to navigate your account, but if you need further support including how-to log in, please contact us and we will be happy to help.
Call us on:
0330 390 4510
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