Book an engineer visit

How to book an engineer visit:

1. Using the form below, please give us three dates you are available to have an engineer visit. Please only give dates from Wednesday 1 March 2023 and onwards (excluding weekends and Bank Holidays).
2. We will confirm which of your three preferred dates we have successfully booked your installation appointment for within 48hrs.


Engineer booking form

An appointment usually takes no more than an hour, with the power or gas being turned off for only approximately 30 minutes.

Please note that if you cancel your installation less than 5 working days before your appointment you may incur a charge of £150. This charge covers the cost of the engineer's visit and administrative fees. 

If you have any questions, please contact our Customer Services team on 0330 390 4510, 09:00-17:00, Monday to Friday. Or, for more ways to contact us, please view here.   If you would like more information about smart meters please read here, or our FAQ section

Smart Metering Installation – Code of Practice

Valda Energy will install your smart meter in accordance with the Consolidated Metering Code of Practice (CoMCoP). This is the industry standard for meter installations including smart meters. For more information, visit Frequently Asked Questions - REC Portal

By signing up to CoMCoP we have promised to:

  • Provide a high standard of service throughout your installation.
  • Minimise the disruption to your business.
  • Help you to maximise the smart benefits that your new meter offers you.
  • Tell you if we can’t install your smart meter and talk through your options.