What do I need to do to prepare for my smart meter installation?

Before your smart meter is installed, our installation partners will ask you a number of questions to ensure you are prepared. 

This will include:

  • Confirming you are happy with the power down time.
  • Confirming the type of meter you have.
  • Describing the meter location in your building and any potential access issues (i.e. if there are any obstructions, whether a ladder may be required, etc.).
  • Whether any permits are required to access the site.
  • Whether you would like a confirmation email and a reminder text message.


If you have any further concerns or questions, feel free to contact our helpful team on 0330 390 4510 or by our Live Chat function on our website. 

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