I am struggling to pay my bills. What do I do?

Anyone can have trouble paying their energy bills now and then. If you are struggling with your bills, please get in touch so we can help. 

We understand that there may be times when your business finances are under pressure. We are committed to treating all our customers fairly, so if you are struggling to pay your business energy bills, we want to help you get back on track. 

If you are finding payments difficult, we would love for you to get in touch so we can talk it through with you.  

What you'll need before you contact us:

  • Your account number
  • A brief reason for your business debt
  • Evidence that your business can meet the repayments, such as company accounts 


Financial advice and help

If you need financial help, there are options offered to you from the Government such as deferring VAT payments, a Coronavirus job retention scheme, Statutory Sick Pay relief package for SMEs, 12-month business rates holiday for certain businesses, £10,000 small business grant funding along with various loans and grant schemes.  You can also speak to debt advice specialists, or your bank for more help and advice:

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