We understand that there may be times when your business finances are under pressure. We are committed to treating all our customers fairly, and anyone can have trouble paying their energy bills now and then, but we want to help you get back on track.
If you are struggling with your bills, please get in touch so we can help.
You can speak to a member of our payments team between 08:00 – 17:00, Monday to Friday. To assist you, we’ll need your account ID and some information about your business’s situation.
There's help available if you want to talk to someone about your bills or other debts.
If you would like free independent debt advice about energy or other bills, you can contact Business Debtline for free on 0800 197 6026, 09:00-20:00, Monday to Friday.
You may also find it helpful to seek advice on energy efficiency and reducing bills. The Energy Saving Trust has lots of advice on how to save energy. You can also refer to the Citizens Advice Bureau for free and impartial advice.
If you would like information about the finance options available to your business, you may want to contact the British Business Bank. The British Business Bank is owned by the UK Government and it is dedicated to increasing the supply of credit to small and medium sized enterprises as well as providing business advice services.
If you are a charity, then you may be able to get tax relief from the government. Charities that are recognised by HMRC don’t need to pay tax on charitable expenditure, which includes:
Charities can claim back tax that has been deducted on any of the above. To find out more information and to see whether your charity is eligible for tax relief, then visit gov.uk.
There are a number of ways that you can reduce your energy bills and ensure they are reflective of your actual usage. Making small changes can help you save money and manage your consumption more effectively.
If you don’t have a smart meter, then sending in regular meter reads will help ensure that you aren’t receiving estimated bills and in-turn, they will be more accurate. To submit a meter read, then simply log into The Valda Customer Portal and select ‘Submit a meter read’.
With all of our contracts, you are eligible for a free smart meter. Smart meters allow for accurate billing and real-time monitoring of energy consumption which can create cost saving opportunities through promoting behavioural changes. Book your free smart meter installation today.
By switching to a Direct Debit, you can effectively manage your regular expenses, avoid missed payments, and potentially save money. If you would like to set up a Direct Debit, then please log into The Valda Customer Portal and select ‘Direct Debit’.
Making small changes to your behaviours and the way your business operates can have a significant impact on reducing your energy bills. Our helpful blog provides you with six energy saving tips to shrink your business energy bills.
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