When switching to a new energy supplier, your existing provider may be able to ‘raise an objection’ to stop or delay the transfer. An objection is an official way for your energy provider to interrupt the switching process and put in on hold.
Reasons for objecting can include: a customer is still in a fixed term contract, there is debt on the account, or you are a new tenant/owner of the premises and the existing provider is unaware of the change in tenancy/ownership.
If your existing provider has raised an objection, we will work on the objection for you. However, if you contact your supplier, this can speed the process up.
If you have any questions, please call our friendly team on 0330 390 4510, 8am-6pm, Monday to Friday, and we will be happy to help.