Not happy with your energy broker?
If you are not happy with the service provided by your energy broker (also known as a Third Party Intermediary), you should contact them in the first instance and ask for a copy of their complaints handling procedure.
If you are still not satisfied when they have completed their internal complaints procedure, you may refer your complaint to the Energy Ombudsman.
Find out more on their website: www.energyombudsman.org/
Contact Citizens Advice if you need help with an energy problem - for example with your bills or meters, or if you’re struggling to pay for the energy you use. They are the official source of free and independent energy advice and support.
Go to citizensadvice.org.uk/energy or call them on 0808 223 1133. Calls are free.