How is my billing calculated?

Your energy bills are calculated based on how many units of energy you use. You may also pay a standing charge. 

When your meter is read, we will subtract the amount shown on the previous meter reading from the most recent one to work out what you’ve used. 

If we don’t have any meter reads, you will get an estimated bill based on your past usage. To improve the accuracy of your bills, submit meter readings regularly. 

Units of electricity are measured in kilowatt hours . This is shown on your electricity meter. 

Gas meters measure the volume of gas you used in cubic feet or cubic meters and the gas companies convert this into kilowatt hours.