How do I log in to my account and set a password?

Access via the Valda Energy Customer Portal

1. After downloading the portal as an app from the Apple Appstore or Google Play, or accessing using the URL app.valdaenergy.com, you will be presented with a log in screen. Click "First time log in - create an account" at the bottom of the page.

2. Enter the email address linked to your account, your account ID number, and then click "continue".

3. You will then be prompted to enter a unique verification code. This will be sent to the mobile phone you have linked to your account. 

4. Next, you will be prompted to set up a password, and for app users a 6-digit pin code too, to speed up future log-ins.
The password should be:

• Of a reasonable length.
• A mix of uppercase and lowercase letters, where possible.
• Contain at least one symbol.
• Not contain a common word or phrase.

To help, you can use LastPass to generate a secure password and it will securely save it for you. 

5. For all future log-ins, you simply need to enter your email address along with your password, pin code, face ID, or fingerprint (dependent on phone settings). If you are accessing your account from a new device, you will be sent the unique verification code again to ensure your account is secure.