How do I log in to my account and set a password?

Access via the Valda Energy App 

This section is for our Valda SmartChoice customers (contract starting on or after 1st August 2020).

1. After downloading the app or visiting the webapp URL, you will be presented with a log in screen. Click "I don't have an account yet" at the bottom of the page.

2. Enter the email address linked to your account and account ID, and click "continue".

3. You will then be prompted to enter a unique verification code, which will be sent to the mobile phone linked to your account. 

4. Next, you will be prompted to set up a password, and for app users a 6-digit pin code too, to speed up future log-ins.
The password should be:

  • Of a reasonable length
  • A mix of uppercase and lowercase letters, where possible
  • Contain at least one symbol
  • Not contain a common word or phrase


To help, you can use LastPass to generate a secure password, and it will securely save it for you. 

5. For all future log-ins, you simply need to enter your email address along with your password, pin code, face ID, or fingerprint (dependent on phone settings). If you are accessing your account from a new device, you will be sent the unique verification code again to ensure your account is secure.

For more information about how to access your account, please view here.

 

Access via the Valda Energy Customer Portal 

This section is for our customers whose contracts started before 1st August 2020.

1. Click the link received in your email to sign up to the customer portal. It will be within your first invoice notification email.

2. You will be sent to a web page to set up your online account that looks like the below:

Valda Energy portal sign up to your account

3. The first two fields will be set and be non-editable. To complete sign-up, you need to add your first name, surname and set a secure password.

4. The password should be:

  • Of a reasonable length
  • A mix of uppercase and lowercase letters, where possible
  • Contain at least one symbol
  • Not contain a common word or phrase 

5. The strength bar below the password field will show as full and green when the password is of an acceptable level. The images below show the various types of messages the strength bar will return.

password strength showing top-100 common password

Password is too common

password strength showing similar to commonly used password

Password is similar to a common password

password strength showing password is weak

Password is too weak 

password strength is strong

Password is strong enough to use

6. Once you create your account you will be redirected to the login screen where you can login with the username and password you’ve just set.

7. On first login you will be asked to set your marketing preferences, as shown below:

Marketing preferences screen

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