How do I log in to my Valda Energy account and set a password?

All Valda Energy customers can access their account through the Customer Portal, either via the mobile app or a web browser.

You will be taken to the login screen to access your account.

First time access

When logging in for the first time:

Tip: You can find your account ID in any emails we have sent you.

Once your password is set, you will be redirected to the login screen to sign in.

Logging in

Desktop users

Mobile users

Enter your email address and password
You can then set up a 6 digit PIN or enable biometric login such as Face ID or fingerprint for quicker access in future

For all future logins, you will use your email and password, along with your PIN or biometrics (if enabled).

If you log in from a new device, you will be asked to enter a verification code for added security.

Setting your password

When creating your password, make sure it:

The strength indicator will turn green when your password meets the required level.

Tip: Consider using a password manager to create and securely store a strong password.

Don't see what you're looking for?

Call us on:
0330 390 4510

LiveChat now