If a meter has been disconnected and you wish to arrange reconnection, you may need to pay a non-refundable connection fee before this can happen. If we are concerned about your ability to pay future bills, we may also ask you to provide a refundable security deposit as a condition of re-connecting the energy supply to your business.
After we have received payment, we will ask the engineers in your area to book the reconnection. The engineers are not directly employed by Valda Energy, so we are not able to influence their availability. Depending on the type of meter you have at your property, this could take between 48hrs and 12 days and you may need to be at the property to allow them access to the meter.