Request a meter removal appointment

How to request your removal 

1. Using the form below, share information on the meter(s) you require removing and why, and give three dates when you may be available to have your off-peak meter removed. Please only give dates of at least three weeks from today and onwards (excluding weekends and bank holidays).

2. We will confirm the outcome of your request, and if successful, which of your three preferred dates we have booked for your installation appointment within 48 hours.

Installation usually takes no more than an hour, with the power or gas being turned off for only approximately 30 minutes. Standard installations are between 08:00-18:00. Out of hours installations can be made with prior arrangement, but an additional charge may apply. Installations are free of charge for all our customers.

Please note that if you cancel your installation less than 5 working days before your appointment you may incur a charge of £150. This charge covers the cost of the engineer's visit and administrative fees. 

If you have any questions, please get in touch with our Customer Services team on 0330 390 4510, 09:00-17:00, Monday to Friday. For more ways to contact us, please view here. 

For more information about smart meters, check out our FAQs and visit our smart meter benefits page.

Smart Metering Installation – Code of Practice

Valda Energy will install your smart meter in accordance with the Consolidated Metering Code of Practice (CoMCoP). This is the industry standard for meter installations including smart meters. For more information, visit Frequently Asked Questions - REC Portal

By signing up to CoMCoP we have promised to:

• Provide a high standard of service throughout your installation.
• Minimise the disruption to your business.
• Help you to maximise the smart benefits that your new meter offers you.
• Tell you if we can’t install your smart meter and talk through your options.