Navigating the Energy Landscape: Why Has My Switch Been Objected?

Written by Valda Energy
29/07/2024

Energy

An ‘objection’ is when an energy provider blocks a customer from switching to another provider. They can only do this if they have good reason to do it.

Reasons a customer’s switch may be objected to include:

  • Having an outstanding debit on the account balance.
  • Trying to leave before the fixed-term contract has ended.
  • A business has moved into new premises and the current supplier doesn’t have their details yet.

 

A provider cannot object to a customer moving supplier if:

  • The fixed-term contract has ended and they are on out-of-contract rates.
  • A contract has not been agreed with the supplier to the premises they have recently moved into deemed rates supply.

 

What do I do if I’ve received an objection?

If this happens to you, you will need to speak to your current supplier as soon as possible to resolve the objection. At Valda Energy, we will email you to let you know we have objected to the change of supplier and share how to get your move back on track.

If you’ve been notified that you can’t switch over to Valda Energy from your current supplier, please get in touch with your current supplier. We will not be notified why your switch has been stopped but can help you identify which supplier has objected to the transfer.

Who supplies my gas and electricity?

If you’re not sure who supplies your gas, you can contact the Meter Number Helpline on 0870 6081524. But before you do, make sure you have written down what your Meter Point Reference Number (MPRN) is. This unique code on your gas meter identifies your property and its gas supply.

If you want to find out who is your electricity supplier, your energy network operator will be able to tell you. To see who your network operator is, visit the Energy Network Association search tool.