Reasons a customer’s switch may be objected to include:
A provider cannot object to a customer moving supplier if:
What do I do if I’ve received an objection?
If this happens to you, you will need to speak to your current supplier as soon as possible to resolve the objection. At Valda Energy, we will email you to let you know we have objected to the change of supplier and share how to get your move back on track.
If you’ve been notified that you can’t switch over to Valda Energy from your current supplier, please get in touch with your current supplier. We will not be notified why your switch has been stopped but can help you identify which supplier has objected to the transfer.
Who supplies my gas and electricity?
If you’re not sure who supplies your gas, you can contact the Meter Number Helpline on 0870 6081524. But before you do, make sure you have written down what your Meter Point Reference Number (MPRN) is. This unique code on your gas meter identifies your property and its gas supply.
If you want to find out who is your electricity supplier, your energy network operator will be able to tell you. To see who your network operator is, visit the Energy Network Association search tool.