To end the week, we spoke to Haiadar, one of our Customer Service Advisor Apprentices at Valda Energy.
I was actually looking for a full-time job at the time and while looking, my family suggested to look at apprenticeships. From there, I searched for local apprenticeships on Indeed and found Valda’s Customer Service Apprenticeship.
Though I had no experience or understanding of business energy, it seemed like the perfect opportunity for me. I was surprised when I saw I’d got an email being invited to the recruitment day!
I work on customer calls and live chats throughout the day, supporting customers with their general queries, concerns or issues. Each call is different, and no two days are the same. One area I especially enjoy working on is investigating issues on customers’ accounts and finding the solution.
Alongside this, I also have designated time to work on my apprenticeship coursework and log activities in my learning portfolio.
It’s hard to pick just one… but getting a positive review from a customer I helped when I first started on calls was one. At the time, the customer account had some challenging queries and took some investigating to resolve them.
It was so nice to see how much it meant to the customer.
I work with an amazing team. When I first moved to my desk, I was nervous to be next to Floor Support, but it has been one of the best things to happen for my learning development. I’ve also made some great friends here too.
My team leader has always been supportive, giving me opportunities to see how other departments work and encouraging me to make the most of my apprenticeship.
It's the support that we get which makes it unique. Colleagues from around the company are always happy to share their industry knowledge and help you develop. The educational support from tutors has also been second to none.
Another stand-out point for me is that I have a permanent contract when my apprenticeship is over.
Do it! My apprenticeship has been amazing for me and feels like it’s opened more opportunities for me now and in the future.
You’re getting industry knowledge, experience and qualifications in one go.
Ever since I passed my driving test, my latest interest has been cruising around cities to try new food spots. When I’m not driving about, I also love hanging around with my family and doing fun activities together.
I have thoroughly enjoyed my apprenticeship at Valda Energy and believe I have made significant progress. My customer service skills have been instrumental in successfully completing my apprenticeship.
I have found it manageable to balance working with a busy team and completing my portfolio. Allocating time for off-the-job training is essential for ensuring I remain up-to-date with my work.
For anyone considering an apprenticeship, I would highly recommend it as an excellent path forward. Not only does it provide valuable learning opportunities, but it also allows you to earn and recieve a fully recognised qualification.
I have already completed my apprenticeship and am just waiting for my endpoint assessment. The skills and experiences I have gained during this time have enabled me to transition into a more specialised role within the collections department. It is a position that I really enjoy.
The main highlights of my apprenticeship have been gaining experience and knowledge in the utilities industry. Initially, I believed this field would be beyond my comprehension, but completing this apprenticeship has proven otherwise.
© 2025 Valda Energy - All rights reserved.
