I suspect my reading is faulty. What should I do?

A higher bill doesn't always mean the meter is faulty. Using new appliances or having extra staff on site could also increase your energy use.

If you believe your meter is faulty:

  • Switch off all the appliances.
  • Check if the numbers on the meter’s display are still moving. You may need to wait a while before checking this. It can take up to 30 minutes for all energy use to be recorded on the meter.

 

If the numbers on the meter stop moving, turn on one appliance at a time and check the meter after turning on each appliance. If the meter starts to move very quickly, you might have a faulty appliance. Depending on the type of appliance, you should get it checked by a Gas Safe registered engineer or qualified electrician.

If the numbers are still moving after turning off all appliances, you might have a faulty meter.

If they think either the gas or electricity meter is faulty, we will need to investigate the problem.

We may need to test the meter. Please be advised that you will need to pay for any tests if they show the meter is working normally.

If it’s your gas meter that you think is faulty, you might have a gas leak. If you can smell gas you should leave the premises and call the National Gas Emergencies number immediately on 0800 111 999.

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