We will forecast your future energy usage using the information we receive when you join us taking into account seasonal patterns.
Each month we calculate how much energy you are likely to use in the next 30 days. If we can't get hold of up-to-date meter readings, then we base the amount on forecasted usage.
To improve the accuracy of your bills, submit meter readings regularly. If you're overpaying or underpaying for your energy, you don’t need to wait too long for us to adjust your payments, after receiving a meter read, we'll make the changes on your next bill.
You'll always be notified before any change in your Direct Debit. That's part of the Direct Debit Guarantee.