If you have a smart meter, you won’t have to submit meter readings yourself or wait for someone else to come and take them. Our smart metering technology gives you complete control over energy consumption and spend by taking automated reads and allowing you to access your energy-use data at any time. With consistent and automated meter reads, you can be sure your bills are completely reflective of your consumption.
If you do not have a smart meter, please read our helpful FAQ on the different types of meters and how to read them. Once you have taken a reading, you can contact our friendly team on 0330 390 4510, 8am-6pm, Monday to Friday to submit your reading. We recommend that you submit meter readings as regularly as possible so that we can accurately calculate your bill by knowing exactly what energy you’ve used.
If you do not have a smart meter, but would like one, please read our FAQ on how to get a smart meter.