Coronavirus (COVID-19) latest

UPDATED: 7 April 2020

Need to contact us?

Our cloud based software means all our staff are able to work from home. So you can contact us by phone, email and webchat just like normal. If you have a question, please click below and get in touch with us.

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Need support?

Obviously this is an anxious time for many business owners, so we encourage you to talk to our team if you have any concerns. Here are some tips you may wish to read in our FAQs about payments.

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How can we help?

Coronavirus (COVID-19) has changed all our lives in an unprecedented way and we sympathise with anyone who has been directly affected by the outbreak. 

So, firstly please be assured our commitment and responsibility to our customers has never been stronger and we wish to support you as best we can. If you have any queries or concerns please call our friendly team on 0330 390 4510.  If you think you might struggle to pay your energy bill, call our payments team now so we can help you on 01869 717 200.

Secondly, make sure you have sent us an up to date meter read to avoid overcharging on your next bill.  Many businesses will have been asked to temporarily close by the Government, whilst others may have already made this decision and others will be feeling the effects of social distancing and reduced footfall.  So, by providing us with an up to date meter reading we can avoid overcharging you.

Get in touch with us now and submit your meter reading

If you are unable to take a meter reading because you are self-isolating, social distancing or your business is temporarily closed, please still call us on 0330 390 4510, so we can understand your situation and make a manual adjustment to your energy consumption and again avoid overcharging you.

Prefer to email us?  Please see information below.

Stay informed

Make sure you stay up to date on the latest information and advice from the Government and follow trustest news sources such as the BBC:

Financial advice and help

If you need financial help, there are options offered to you from the Government such as deferring VAT payments, a Coronavirus job retention scheme, Statutory Sick Pay relief package for SMEs, 12-month business rates holiday for certain businesses, £10,000 small business grant funding along with various loans and grant schemes.  You can also speak to debt advice specialists, or your bank for more help and advice:

Business Debtline

The outbreak of coronavirus means that you may need to self-isolate. This means that you might have to stay at home to avoid spreading the virus. You may also have to follow other guidelines issued by the Government. Which may impact on your business and ability to work.

If you've been affected, you may find this page useful from Business Debtline, with advice for sole traders, businesses and landlords covering mortgage, utilities and council tax payments and more.

FAQs

Here are some of our relevant FAQs we think you might be interested in reading.  Remember, if you have any questions, please call our team between 8am-6pm, Monday to Friday and we'll be happy to help you.

Prefer to email us?

If you would rather email us, please complete the online form below providing us with as much information as you can and our Customer Service Team will aim to respond to your query within 48 hours of receipt. However, if your request is urgent please call us on 0330 390 4510 so we can help you immediately.