Customer Service Advisor (Part-Time/Term-Time)

Bicester, UK | Sales
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Purpose

As the first point of contact for our customers you will be responsible for the timely and thorough handling of all communications. You will support with all energy related queries including account management, metering, and billing. You will need to be solution focused and work with the team to highlight opportunities to enhance the customer experience.

Key tasks

  • Answers customer queries through all channels promptly (phone, email & live chat)
  • Listen attentively to customers to address their concerns
  • Accurately record and log interactions with customers and update account information
  • Work with management to maintain best practices
  • Maintain knowledge of company processes and policies
  • Supports the company ‘one team’ culture

 

Key objectives

  • Assist the customer using all resources and tools available aiming for first contact resolution and customer satisfaction
  • Support the business through operational effectiveness, digital first.
  • Committed to learning

 

Responsible for

  • Customer Service
  • Individual KPIs
  • One team culture

 

What we offer 

  • Competitive salary 
  • Flexible working hours (e.g. term time only, mornings only)
  • 10% annual performance related bonus 
  • On-site parking 
  • Pension contribution 

 

Reports to: Operations Team Leader
Part/term-time 20hrs p/week
Permanent