Customer Service Advisor

Bicester, UK | Infrastructure
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Supports a customer centric culture through timely and thorough handling of queries. Works in a fast-paced environment to address and resolve customer issues via all channels in collaboration with the team. Delivers against KPIs by taking ownership and supporting continuous improvement

Main tasks, responsibilities and duties

Key tasks

  • Answers customer queries through various channels promptly to enhance the customer service experience
  • Patiently listens attentively to customers to address their concerns
  • Accurately records and logs interaction with customers and updates account information
  • Works with management to maintain best practices for effective communication with customers
  • Maintains knowledge of updated company processes and policies
  • Meets regularly with team leader to give feedback to help improve customer service, response time and the staff experience
  • Willing to learn to apply company policy and process to customer solutions
  • Supports the company ‘one team’ culture


Key Objectives

  • Assist the customer using all resources and tools available aiming for first contact resolution and customer satisfaction
  • Support the business through operational effectiveness, digital first.
  • Committed to learning


Responsible for

  • Customer Service
  • Individual KPIs
  • One team culture

 

Qualifications and Experience Requirements

Skills and Abilities

  • Microsoft office such as Word, Outlook and Excel.
  • Good people interaction & reasoning skills
  • Effective time management skills
  • Ability to organise and prioritise, set priorities and multi-task
  • Effective problem-solving skills

 

Reports to: Operations Manager
Full time
Permanent
Salary: £18-22.5k (dependent on experience, plus company package).