Collections Team Leader

100% of our colleagues surveyed agreed that the culture at Valda Energy made them feel welcome.
100% of our colleagues surveyed in the first month of joining agreed they would recommend Valda Energy as a great place to work.
100% of our colleagues surveyed agreed that they see themselves working at Valda Energy in two years’ time.

*Results based on those who joined between October 2022 – March 2023

Us and our culture.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment is always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Our Fantastic Perks.

Company bonus scheme designed to celebrate dedication and recognise both personal and business performance.
Generous 25 days of annual leave plus bank holidays, allowing you time to recharge and relax.
Enjoy a work-life balance with Monday to Friday working hours, spanning from 08:00-18:00.
Private Medical Insurance with Vitality Health, where you not only receive comprehensive coverage for your health needs but also enjoy a range of exciting perks. Unlock discounts and special benefits on popular products like Apple Watches, elevate your fitness journey with discounted gym memberships, and treat yourself to a weekly free coffee, and so much more.
Experience peace of mind with our Life Insurance policy, providing coverage at four times your salary.

The role.

Our Collections department is the key contact area for our customers and their energy needs. We are looking for an experienced Collections Team Leader to oversee and maintain our collections department. The ideal candidate will have a strong background in collections, leadership, and an understanding of the energy industry (desirable). As the Collections Team Leader, you will be responsible for ensuring that our team achieves and exceeds its collections goals, while maintaining a high level of customer satisfaction and compliance with industry regulations.

How you will contribute.

Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives. Reporting progress to the Collection Manager with an appropriate action plan when required
Deliver effective monthly performance reviews and probationary reviews, ensuring appropriate SMART objectives and succession planning are in place
Support the business to achieve operational efficiencies through digital first. Review team and departmental policies and processes to identify efficiencies and improved working practices to deliver an engaging customer experience which minimises bad debt write offs
Create effective professional relationships with key stakeholders across the business and externally. Work closely with colleagues to share best practice and create awareness of department issues throughout the business
Take responsibility for resolving escalated customer complaints through mutual resolution
Work closely with HR on all aspects of people management including workload planning, recruitment, absence management, attrition, and disciplinary meetings
Works as one team to drive and support company culture

About you.

Ability to understand the triggers for debt and manage a team of Collection Advisors
Good people management & reasoning skills
Effective time management skills
Ability to organise and prioritise, set priorities and multi-task.
Effective problem-solving skills and able to analyse data.
Self-motivated, confident work ethic and good communication skills
A team player with a willingness to learn, train and adapt to an ever-changing environment.

Requirement	Essential	Desirable
Education and Qualifications		CICM Qualified or equivalent.
Experience and knowledge	Prior experience in a Collection’s environment.	People management experience. Energy sector experience.
Skills and abilities	Good people management and reasoning skills. Effective time management skills. Ability to organise and prioritise, set priorities and multi-task. Effective problem-solving skills and able to analyse data. Self-motivated, confident work ethic and good communication skills. A team player with a willingness to learn, train and adapt to an ever-changing environment.
Other	Right to work in the UK.

Role details.

Reports to: Collections Manager
Hours: Full time
Contract type: Permanent
Salary: £28,000 - £35,000