Collections Administrator

Bicester, UK | Infrastructure
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  • 100% of our colleagues surveyed agreed that the culture at Valda Energy made them feel welcome.
  • 100% of our colleagues surveyed in the first month of joining agreed they would recommend Valda Energy as a great place to work.
  • 100% of our colleagues surveyed agreed that they see themselves working at Valda Energy in two years’ time.

*Results based on those who joined between October 2022 – March 2023

Us and our culture

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset.  Our culture and employee environment is always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Our fantastic perks

  • Company bonus scheme designed to celebrate dedication and recognise both personal and business performance.
  • Generous 25 days of annual leave plus bank holidays, allowing you time to recharge and relax.
  • Enjoy a work-life balance with Monday to Friday working hours, spanning from 8 am to 6pm.
  • Private Medical Insurance with Vitality Health, where you not only receive comprehensive coverage for your health needs but also enjoy a range of exciting perks. Unlock discounts and special benefits on popular products like Apple Watches, elevate your fitness journey with discounted gym memberships, and treat yourself to a weekly free coffee, and so much more.
  • Experience peace of mind with our Life Insurance policy, providing coverage at four times your salary.
  • Recharge kitchen – Enjoy an array of complimentary snacks, drinks, and lunch options, all designed to keep you fuelled and energised throughout the day.
  • Salary sacrifice pension scheme where we will match contributions up to 4%
  • Our in-house learning and development team is devoted to nurturing your talent, unlocking potential and propelling you towards being your best.



Work as part of a team to support the Collections department with the day-to-day administration, with the goal of reducing the risk of bad debt.

Key tasks

  • Follow process instructions to complete tasks accurately and on time for example;
    • Using templates to send collection reminders through the post and SMS.
    • Telephoning meter operators.
    • Sharing payment updates.
    • Respond to emails from customers, suppliers, and other teams at Valda.
  • Accurately records and logs interactions.
  • Create effective professional relationships with key stakeholders across the business internally and externally.
  • Meets regularly with the line manager to give feedback to help improve customer service, response time and the staff experience.
  • Willing to learn to apply company policy and process to customer solutions.
  • Supports the company's ‘one team’ culture.
  • Any other tasks set by your team leader.


Key objectives

  • Assist the customer using all resources and tools available aiming for first contact resolution and customer satisfaction.
  • Support the business through operational effectiveness, digital-first.
  • Committed to learning.


Responsible for

  • Reducing the risk of bad debts to the business.
  • Individual KPIs.
  • One team culture.


What we offer

  • Competitive salary.
  • 10% annual performance-related bonus.
  • On-site parking.
  • Pension scheme matched to 4%.
  • 25 days holiday plus usual public holidays and you can earn additional holiday for long service.
  • Holiday purchase scheme.
  • Dress down.


Role details

Reports to: Collections Team Leader
Full time
Salary: £21,000 - £22,500